Legal
Website Privacy Policy
Neighborhood Nurse, LLC dba Nurse Sister Friend Home Care Agency — RSA License No. R5306
Effective date: September 29, 2026
What this policy covers
This Website Privacy Policy describes how Neighborhood Nurse, LLC dba Nurse Sister Friend Home Care Agency collects, uses, and handles information through this website, inquiry forms, communications, and the online payment process. It does not govern information collected during the delivery of home care services. A separate Notice of Privacy Practices and signed client documents govern information collected in connection with care. If you are a current or prospective client, please ask us for a copy of the Notice of Privacy Practices.
Information you provide
When you submit an inquiry form or contact us, you may provide your name, phone number, email address, preferred contact method, city or ZIP code where care is requested, your relationship to the prospective client, the type of support you are seeking, scheduling preferences, and anything you choose to include in the message field. Please do not submit detailed diagnoses, medication lists, Social Security numbers, financial account numbers, or emergency requests through the general inquiry form. For sensitive intake information, please use the agency's approved secure process or contact us directly by phone.
Information collected automatically
This website uses Google Analytics to collect information about how visitors use the site, including pages visited, time on site, device and browser type, and general geographic location. Google Analytics uses cookies to collect this data. A cookie consent banner is displayed when you visit the site; analytics cookies are only loaded after you accept. You may decline analytics cookies using the banner controls. If you decline, analytics tracking will not be activated during your visit.
How we use information
We use the information you provide to respond to your inquiry, assess whether our services may be a fit for your situation, schedule care conversations and RN assessments, prepare written estimates, provide approved services under a signed client agreement, process payments, maintain and secure this website, comply with applicable law, and address questions or complaints. Submitting an inquiry does not create a care relationship, book a visit, or confirm staffing.
When information may be shared
We share information with authorized agency personnel and caregivers who need it to perform their roles; approved vendors supporting website hosting, inquiry forms, communications, CRM, and payment processing (including Stripe and Zoho CRM); people you authorize us to communicate with; and others when permitted or required by law. Family members do not automatically receive care notes or client information. We do not sell personal information.
Payments
Private payments are processed through Stripe. When you complete a payment, you interact with Stripe's secure checkout. Stripe's own privacy policy and terms apply to information you provide during payment. Please review Stripe's privacy policy at stripe.com/privacy for details on how Stripe handles payment information.
Security and retention
We use reasonable administrative, technical, and physical safeguards to protect the information we hold. No method of transmission or storage is completely secure, and we cannot guarantee absolute security. We retain information as needed for business operations and as required by applicable law.
Your choices and requests
If you have questions about information we hold, would like to request access or correction where applicable, want to change your communication preferences, or have a privacy concern, please contact us using the information below. We cannot delete records that must be retained under applicable law.
Children and authorized representatives
This website is directed to adults seeking home care services for themselves or a family member — not to children submitting their own information. A parent or legally authorized representative may contact us about a younger prospective client; eligibility, consent, staffing, and care planning are assessed individually.
Updates to this policy
We may revise this policy from time to time. When we do, we will update the effective date at the top of this page. We encourage you to review this policy periodically.
Contact us
For privacy questions or concerns, contact Nurse Sister Friend Home Care Agency by phone at 443-529-2027 or by email at support@nursesisterfriend.com.
Neighborhood Nurse, LLC dba Nurse Sister Friend Home Care Agency. Licensed as a residential service agency by the Maryland Department of Health, Office of Health Care Quality — License No. R5306.